General & Ordering
How do I get started with a custom order?
Simply submit an enquiry through our website or use our DYO Customiser. Select your garment type and preferred design, then start customising.
If you need assistance, our team can guide you through the entire process, including design, sizing, approval and production.
What is your minimum order quantity?
Our minimum is 10 pieces per design.
Can I order a mix of different garment types, such as singlets and shirts?
Yes. If you require a mix of different garment types, such as 5 singlets and 5 shirts, please contact our team to discuss your design and quantity requirements.
Can I order fewer than the minimum quantity?
Yes. If you require fewer than the minimum quantity, please contact our team to discuss your design and quantity requirements.
Prices are calculated as follows -
1-4 x 200% of base price
Example: ValX Singlet: $33 × 200% = $66 per garment + shipping
5-9 x 150% of base price
Example: ValX Singlet: $33 × 150% = $49.50 per garment + shipping
All prices are GST inclusive, and full payment is required upfront before your order is produced.
Can I order a Sample of my design before bulk order?
Yes, we can produce a sample of your custom design before proceeding with a bulk order.
Sample pricing is calculated at 200% of the standard 10–19 quantity base price, plus shipping.
Example: ValX Singlet: $33 × 200% = $66 per sample + shipping
All prices are GST inclusive, and full payment is required upfront before the sample is produced.
Can I order a sample for sizing or to assess quality and fabric?
Yes, you can order multiple samples of existing garments. Sample garments are charged upfront at the standard base price + Shipping To & From.
Once the samples are returned in the same condition they were supplied, we will either:
- Refund the garment cost in full, or
- Apply the full garment cost as a credit towards your bulk order.
Shipping costs are non-refundable and are payable by the customer.
Example: ValX Singlet: $33 each × 3 = $99
Return shipping (both ways): approximately $20
Total upfront cost: approximately $119
All prices are GST inclusive, and full payment is required before the samples are dispatched. Pre-Paid Satchel and/or Label will be provided for return.
What is your standard production turnaround time?
VALX: Standard production time is approximately 3–4 weeks from artwork approval and receipt of payment.
CORE & ELITE: Standard production time is approximately 4–6 weeks from artwork approval and receipt of payment.
Production times are estimates and may vary during peak periods.
How do I place an order?
You can place an order by:
- Submitting an enquiry through our website
- Using our DYO Customiser
- Requesting a formal quote
- Contacting our team via email or phone
Once your artwork is approved and payment has been received, your order will proceed to production.
Can I reorder a previous design?
Yes. We keep your approved artwork on file, making repeat orders quick and consistent.
Minor updates can be made if required. Significant design changes may incur an additional design fee.
Do you offer bulk discounts?
Yes. Pricing tiers apply based on quantity. The more you order, the better your price per unit
Do you offer rush or expedited production orders?
Rush production may be available, subject to our current production schedule and capacity. If you have a specific deadline, please contact our team as early as possible to discuss availability.
Can I arrange a meeting or appointment to discuss my requirements and view product samples?
Yes. We are a mobile service based in Sydney and can arrange meetings at a mutually convenient location within the Sydney metropolitan area to discuss your requirements and view product samples.
Do you ship Australia-wide?
Yes. We ship Australia-wide via Australia Post and provide tracking once your order is dispatched.
Can I pick up locally?
Local pickup may be available by arrangement. Contact us to confirm availability.
What payment methods do you accept?
We accept major credit and debit cards, EFT/bank transfer, and other secure payment options available at checkout, including PayPal.
Is GST included in your pricing
Yes. All pricing is inclusive of GST
Can changes be made after artwork approval?
Once artwork is approved and production has started, changes may not be possible. We recommend reviewing your mock-up carefully before final approval.
Do you offer refunds or returns?
As all of our garments are custom made to order, we do not offer refunds, returns or exchanges for change of mind or incorrect sizing.
If there is a manufacturing fault or an issue with your order, please contact our team so we can review and resolve it.
Designs, Artwork, Colours
Do you provide design mock-ups?
Yes. Every custom order includes a professional digital mock-up for you to review before production begins.
Production will only commence once you have approved the final design and full payment has been received.
How much is the design mock-up fee?
New custom designs may incur a design fee, typically $30–$60, depending on the complexity of the artwork required.
Once we review your design inspiration and requirements, we’ll confirm the applicable design fee before proceeding. Design fees are payable upfront and are non-refundable.
More complex or highly detailed designs may incur a higher fee. Please contact our team to discuss your requirements.
Can you assist with AI-generated designs or artwork?
Yes. We can assist with vectorising, recreating and preparing AI-generated designs or artwork for production.
Fees apply depending on the complexity of the logo, design or artwork. Please contact our team to discuss your requirements and receive a quote. Design fees are payable upfront and are non-refundable.
Can you assist with low-quality logos or artwork that requires rework?
Yes. We can assist with recreating, vectorising or improving low-resolution logos and artwork to make them suitable for production.
Fees apply depending on the quality and complexity of the artwork and the amount of rework required. We’ll review your files and confirm any applicable fees before proceeding. Design fees are payable upfront and are non-refundable.
Can you create new designs, graphics or logos based on inspiration I provide?
Yes. Our design team can create custom designs, graphics and logos based on your ideas, inspiration or examples.
Design fees apply and vary depending on the complexity and amount of design work required. We’ll review your inspiration and requirements and confirm the applicable fee before proceeding. Design fees are payable upfront and are non-refundable.
How many revisions are included?
We include up to 3 minor revisions to refine your artwork and ensure you’re happy with the final design.
Minor revisions include adjustments such as colour changes, logo placement and text edits.
Major design changes, redesigns or revisions beyond the 3 included may incur an additional design fee. Any applicable fees will be confirmed before additional work begins.
Can you match exact Pantone colours?
Yes. We can match official Pantone colours as closely as possible for sublimation and print methods. For embroidery and specialty finishes, colour matching is based on available thread or material options.
Can you produce neon or fluorescent colours with sublimation printing?
Yes. We can produce true neon and fluorescent colours using specialised sublimation inks. This is a specialty service with the following requirements:
- Minimum order: 50 garments
- An additional 20% surcharge applies to the order
- Orders must be placed directly through our team
- Neon/fluorescent orders cannot be placed through our DYO Customiser
Standard sublimation uses CMYK inks, which produce bright and vibrant colours but cannot achieve a true fluorescent/neon effect. Specialised fluorescent inks are required to produce genuine neon colours.
Please contact our team directly to discuss your colours, design and garment requirements before ordering.
What artwork file formats do you accept?
For the best print quality, we recommend vector artwork in the following formats: AI, EPS, PDF or SVG.
High-resolution PNG files are also accepted and should be supplied at a minimum of 300 DPI (Dots Per Inch) at the required print size.
JPEG/JPG files are not accepted, as they are often compressed or low resolution and may not provide the quality required for professional printing.
If your artwork does not meet these requirements, our team may be able to recreate or vectorise it for you. Additional design fees apply.
Can we mix different sizes in one order?
Yes. You can mix different sizes within the same garment order, including Men’s, Women’s and Youth/Kids sizes.
Simply provide the quantity required for each size when placing your order.
Can each garment have different names and numbers?
Yes. Each garment can be individually personalised with different player or employee names and numbers at no extra charge.
Simply provide the name, number and corresponding garment size for each person when placing your order.
DYO (Design Your Own) Customiser
What is the DYO Customiser?
The DYO (Design Your Own) Customiser is our online design tool that allows you to create and customise your garments directly on our website.
You can choose colours, upload logos, add names and numbers, and preview your design before submitting it to our team.
Do I need design experience to use the DYO Customiser?
No. Our DYO Customiser is designed to be simple and user-friendly, with no design experience required.
Simply choose a template and customise the colours, logos, names and numbers to suit your team, school, club or business.
Can I design my uniform online myself?
Yes. Our DYO (Design Your Own) Customiser allows you to fully customise your uniform online, including colours, logos, names and numbers.
If you need assistance, our design team can also refine or enhance your design before it proceeds to production.
Important: Please ensure you save your design or share it with our team by clicking the Download option in the top-right corner of the Customiser before leaving the page.
Is the DYO Customiser free to use?
Yes. Our DYO (Design Your Own) Customiser is completely free to use, with no obligation to place an order.
You can create, customise, preview and save your design before deciding to proceed.
Can I design both the front and back of my garment?
Yes. You can customise both the front and back of your garment, including colours, logos, graphics, text, names and numbers.
Are there design templates available?
Yes. You can start with one of our professionally designed templates and customise it to suit your team, school, club or business, including colours, logos, graphics, names and numbers.
Can I preview the design in 3D?
Yes. The customizer provides a realistic preview so you can see how your design will look before submitting
How do I save or share my DYO design?
To save your design for later or share it with others, simply click the Upload/Share icon in the top-right corner of the DYO Customiser.
Then copy and save the generated link. You can use this link to access your design later or share it with our team, friends, family, work colleagues or other team members for feedback or approval.
Will I receive a final proof before production?
Yes. Even after using the DYO Customiser, our design team will review your design and provide a final 3D mock-up proof for your approval before production begins.
Our designers may make minor enhancements to improve the overall appearance and print quality, such as adding a background to a logo for better visibility or adjusting outline colours to complement your design.
No major design changes will be made without your approval.
What happens after I submit and pay for my DYO design?
Once you submit your DYO design, our team will review the design and check the quality of all supplied artwork to ensure it is suitable for production.
We will then provide a final 3D mock-up proof for your approval and issue a tax invoice for your order.
Production will commence once the final artwork has been approved.
Can I make changes after submitting and paying for my DYO design?
Yes. Minor changes can still be made before final artwork approval. Once you receive your final artwork proof, you’ll have the opportunity to review it and request any minor adjustments.
Once the artwork has been approved and production has commenced, no further changes can be made.
Are prices shown in real time?
Yes. Pricing updates in real time as you customise your design, allowing you to see exactly how your selections affect the total price before checkout.
Pricing automatically adjusts based on order quantity, range selection (VALX, CORE or ELITE), and any optional upgrades you select.
Is there a minimum order quantity for DYO designs?
The minimum order for DYO designs is 10 pieces per design, making it ideal for teams, schools, clubs and businesses wanting fully customised apparel without large quantity commitments.
If you require fewer than 10 pieces, samples, or a mix of different garment types, please contact our team directly to discuss your requirements.